Privacy Policy

Last updated: September 2026

1. What information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• Contact details – name, business name, email address, phone number and billing, delivery or event address.
• Order and hire details – the equipment you hire or buy, hire dates, delivery and collection instructions, quotes and correspondence.
• Payment information – payments are processed by third-party payment providers. We do not store full credit card details on our website.
• Account information – if you create an account, your login details and order history.
• Website usage data – IP address, browser and device type, pages visited and how you arrived at our site, collected through cookies and analytics tools.

2. How we collect it

We collect personal information directly from you when you place an order, request a quote, create an account, call or email us, message us on social media, or visit our premises. We may also collect information automatically when you browse our website (see Cookies & analytics below).

3. Why we collect and use it

• To provide quotes and process hire bookings, sales, deliveries and collections.
• To process payments, issue invoices and manage bonds or deposits.
• To contact you about your order, hire period or equipment.
• To respond to enquiries and provide customer support.
• To improve our website, products and services.
• To send you updates or offers where you have agreed to receive them – you can unsubscribe at any time.
• To meet our legal, accounting and insurance obligations.

4. Who we share it with

We do not sell or rent your personal information. We may share it only where needed with:

• Delivery, transport and installation providers who deliver or collect your equipment.
• Payment processors and our bank.
• Website hosting, IT, email and software providers that help us run the business.
• Our accountants, insurers and professional advisers.
• Government bodies or law enforcement where required or authorised by law.

Some of these providers (for example cloud software and analytics services) may store data outside Australia. Where this happens we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Cookies & analytics

Our website uses cookies to keep your cart and login working and to understand how visitors use the site. We use Google Analytics, which collects anonymous usage information such as pages visited and time on site. You can disable cookies in your browser settings, although some parts of the site (such as the cart and checkout) may not work properly. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

6. Social media & third-party links

Our site links to our Facebook, Instagram and YouTube pages and may contain links to other websites. We are not responsible for the privacy practices of those sites – please review their privacy policies.

7. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure (SSL) website connections, access controls and trusted service providers. We keep information only for as long as it is needed for the purposes above or as required by law (for example, tax records), then securely delete or de-identify it.

8. Accessing or correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, and we may need to verify your identity first.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

11. Contact us